Surcharging Patients’ Credit Cards: Good Idea or Bad?

By President of Best Card Phil Nieto The Cost of Attracting and Retaining Patients Before deciding to surcharge, it’s essential to understand the cost of attracting new patients and the value they bring to your practice. On average, dental offices…

When Dentistry Stops Feeling Worth It: The Hidden Chaos Behind Your Daily Stress

By Dawn Patrick, Business Strategy Coach + Director of Operations, IgniteDDS Do you ever leave the office exhausted after a full day of dentistry, only to wonder why the practice still feels financially stressful? Many dentists work incredibly hard yet…

Exit Strategies: Handling Employee Separations Right

By ProspectHR Consulting Director of Business Operations, Alexandra Lewis An employee’s departure — whether voluntary or involuntary — is an important moment to pay attention to. In some cases, it can benefit both the employee and your organization when handled…

HR And The Real Cost Of Avoiding Difficult Conversations

By David Rice, DDS I’m betting you didn’t go to dental school expecting to become a full-time people manager. Reality is, I’m also betting that’s exactly what most days feel like. See if this sounds familiar. It’s what my team…