Many members have notified the FDA that they have received spam email indicating that a complaint against them has been initiated from the following email address: “reportmydr(dot)org.” Additionally, the FDA reached out to the Florida Board of Dentistry (BOD) to confirm that this is NOT an official complaint by the BOD and should be deleted. If you received an email from this email address indicating a complaint has been filed, it is NOT an official complaint and should be deleted.
By Brian Eggert, IC System
Here’s something you may not realize about Americans: We’re still pretty attached to paper checks, and your dental practice is probably no exception, even if credit card payments are still accepted at the front desk. Still, it’s pretty clear the paper check is on its way out. In one decade, the trusty check has gone from the most common form of non-cash payment to being eclipsed by debit cards, credit cards and electronic funds transfers, according to the Federal Reserve. Take steps to upgrade your dental office payment options. Reducing check payments also reduces the time and labor to process payments, allowing you to receive payment more quickly. This makes payment processing more efficient and decreases time and money spent on collections.
Start Accepting Electronic Insurance Payments
Dental practices have an opportunity to recapture time and money by making the switch to electronic funds transfers when processing insurance payments. According to the National Association of Dental Plans, only 11 percent of dental plans are not equipped to issue electronic payments. Yet in 2015, 92 percent of dental practices still accepted payment from health plans and providers by paper check, while the remaining 8 percent were considered fully electronic (ACH/EFT), according to the 2016 CAQH Index.
What’s interesting about this report is a majority of dental practices are already submitting claims (74 percent) and verifying eligibility and benefits (58 percent) through fully electronic means. Upgrading the system to one that accepts electronic payment from payers is the next logical step. When comparing the time spent and costs for every transaction, the savings benefits are clear:
- Providers spend anywhere from 5-17 minutes on each paper check, versus 1-4 minutes on electronic payments.
- Processing each check costs providers $2.89, compared to $0.69 per EFT.
Add Payment Features
In real life, patients are customers — people who have a lot of other bills to pay, and chances are, they’re using debit and credit cards. Along with that, it’s important to remember that in the span of a decade, customers now have an array of safe, easy and convenient ways to pay by credit card online and with their mobile devices. They value having control over when and where they pay. They also want to be sure it’s safe.
A secure online payment portal lets your patients pay on their terms. Even better, if the widget lets them set up automatic, recurring payments to pay down higher-cost procedures, that ensures on-time payments to you.
Adding mobile pay services at the front desk and online also is a simple and secure way to streamline the payment process for patients in and out of the office. These add another layer of security in the transaction, but allow customers to settle up without having to dig out their credit or debit cards.
Need collection help? Call us at 800.279.3511 to REQUEST PRICING!
IC System is an FDA Services (FDAS) Crown Savings Merchant. FDAS has researched and vetted business solutions so FDA members can take advantage of exclusive deals and discounts offered through the Crown Savings program. Members who participate will save time, money and hassle, putting the focus back on patient care. Crown Savings benefits members and the association as the program produces revenue for the FDA through use of the association’s trade dress and mailing list. Greater participation means more revenue for the association to add value to the FDA membership. For more information, go to fdaservices.com/ic-system.
Do you want to see how easy it is to register for the E-FORCSE database? Watch FDA President Dr. Jolene Paramore complete her registration in the video below.
For technical assistance, please call 877.719.3120. If you have questions specific to state policy, you may contact E-FORCSE 850.245.4797 or firstname.lastname@example.org.
On July 1, new laws and rules go into effect for the prescribing and dispensing of controlled substances in Florida. Below is a snapshot of the changes and how they will affect you.
Limits Prescribing of Controlled Substances for Acute Pain
- Three-day limit prescription for acute pain
- Acute pain: the normal, predicted, physiological and time-limited response to an adverse chemical, thermal or mechanical stimulus associated with surgery, trauma or acute illness.
- Exceptions for acute pain includes cancer, a terminal condition, palliative care and traumatic injury.
- Exception to three-day limit is a seven-day limit prescription for acute pain (dentists can write a seven-day prescription using their professional judgement that their patient needs more than a three-day limit). Must write on prescription “acute pain exception” and document in patient’s record their acute medical condition and lack of alternative treatment.
- For treatment of pain other than acute pain, a prescriber must indicate “non-acute pain” on a prescription for an opioid drug listed as a Schedule II controlled substance.
Dispensing Limits on Practitioners
- Dispensing controlled substances listed in Schedule II, for the treatment of acute pain, may not exceed a three-day supply, or a seven-day supply based on the same parameters listed above for prescribers.
- Dispensing controlled substances listed in Schedule III, for the treatment of acute pain, may not exceed a 14-day supply.
- Verifying the identity of an individual must be done prior to dispensing a controlled substance, if not already known to the dentist.
Mandatory Two-hour CE Training on Controlled Substances
- All health care providers who are authorized to prescribe controlled substances and are registered with the United States Drug Enforcement Agency (DEA) to prescribe controlled substances must complete a board-approved two-hour continuing education (CE) course by Jan. 31, 2019, and at each subsequent licensure renewal. Failure to take the two-hour CE course could impact licensure renewal.
- The new law limits approved providers authorized to offer the two-hour CE course to include only statewide professional associations of physicians in Florida that are accredited to provide such educational courses (some collaborative efforts have been granted, but are limited, and must have approval from appropriate health care boards). The ONLY approved CE providers are: the Florida Medical Association, Florida Osteopathic Medical Association, Florida Academy of Family Physicians and Florida College of Emergency Physicians.
- This two-hour CE course is now available online. To access the course, please click here.
Mandates Checking the Prescription Drug Monitoring Program (PDMP) Database
- Florida’s PDMP database is known as E-FORCSE (Electronic-Florida Online Reporting of Controlled Substance Evaluation Program), which is administered through the Department of Health. To register, please click here. For step-by-step instructions on how to register, please click here.
- Providers must check the PDMP database (E-FORCSE) before prescribing or dispensing Schedules II, III, IV and V controlled substances for patients 16 years old or older starting on July 1, 2018. For a list of controlled substances, please click here. For step-by-step instructions on how to search for a patient in the PDMP, please click here. For step-by-step instructions on how to search for multiple patients at once, please click here.
- Providers are exempted from checking the PDMP database for “non-opioid” Schedule V controlled substances (does not contain any amount of a substance listed as an opioid).
- Health care providers are authorized to designate multiple staff members to check the PDMP on their behalf. For more information on designate/delegate management, please click here.
- Failure to check the PDMP database prior to the prescribing of a controlled substance could be subject to a non-disciplinary citation from the appropriate licensing board.