By Dr. John Paul, FDA Editor When it comes to teeth whitening, how often do patients ask, “Why can’t I just get this done at the mall?” — which is patient speak for “I don’t want to pay what I…
Read More An Early Bite with Dr. John Paul: “Can’t I Just Get This Done at the Mall?”
By Dr. John Paul, FDA Editor We’ve all had the patient who does most of what we suggest but never wants to leave our office. What do you say when your patient asks, “Why do I have to go to…
Read More An Early Bite with Dr. John Paul: “Why Are You Sending Me to a Specialist?”
By Dr. John Paul, FDA Editor What do you want your staff to say when a patient asks some variation of, “Why aren’t you on my insurance plan?” This is usually asked with the hidden threat or just basic confusion…
Read More An Early Bite with Dr. John Paul: “Are You on My Insurance?”
Beyond the Bite 