Referral and Negligent Referral in a Dental Practice

By Kim Hathaway, RN, CPHRM, Patient Safety Risk Manager, The Doctors Company Failure to diagnose and failure to refer are common issues seen in dental claims. Dental practice claims alleging failure to refer, or failure or delay in diagnosis may…

An Early Bite with Dr. John Paul: “Why Are You Sending Me to a Specialist?”

By Dr. John Paul, FDA Editor We’ve all had the patient who does most of what we suggest but never wants to leave our office. What do you say when your patient asks, “Why do I have to go to…

Scary Good Web Design Tips from Officite

By Kevin Rach ​ Beware, dear reader, and steel your nerves before continuing further in this article. The stories contained herein are the unfortunate tales of dentists and patients attempting to connect with each other through mismanaged and long-neglected practice…