Withdrawing from the Dentist-Patient Relationship

By David O. Hester, FASHRM, CPHRM, Director, Department of Patient Safety and Risk Management at The Doctors Company Using appropriate guidelines can prevent a malpractice claim. ​The American Dental Association’s Code of Professional Conduct states: “Once a dentist has undertaken…

What to Do When a Crisis Happens

By Moore Communications Group Developing a Crisis Communications Protocol for Your Practice What is a crisis? In the context of crisis communications, a crisis is an incident or issue that can challenge the public reputation of an individual or organization.…